Payment Policy
Our goal at True Chads is to provide customers with a seamless, secure shopping experience. Our payment policy, which includes a list of approved payment options and important details about your transactions, can be found below.
Accepted Payment Methods:
Credit/Debit Cards:
- American Express (Amex)
- Maestro
- Mastercard
- Visa
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
Buy Now, Pay Later:
- Klarna
Payment Security:
Our payment gateways process all transactions securely and encrypted. We never store your payment information in our systems.
Order Confirmation:
After placing your order, an email will be sent to you to confirm your order. If you do not receive this email after placing your order, please check your spam/junk folder.
Payment Issues:
If you have any issues making a payment, please contact our support team immediately. We are here to assist you and ensure your transaction goes smoothly.
Contact:
If you have any questions or concerns regarding payments, please contact our support team:
Email: contact@truechads.com
Email: kevin.wawrzynek@gmx.de
Phone: +49 176 61996993
Fraud Prevention:
We may require additional information or proof of identity to prevent fraud. Your order may be cancelled if you do not provide the required information.
Currency:
On our website, all prices are quoted in Euros (€). Please note that your bank or credit card company may charge additional fees for currency conversion if you purchase from outside the Eurozone.
Refunds:
Refunds: Upon receipt and inspection of your return, we will let you know whether or not your refund has been accepted. Within ten business days of the refund being authorized, the money will be automatically sent back to the original payment method. Please be aware that processing and posting of the refund by your credit card company or bank may take some time. If more than 15 business days have passed since your return was approved, please contact us at contact@truechads.com or kevin.wawrzynek@gmx.de.
Payment Policy Changes:
This Payment Policy may be updated or changed by True Chads at any time. All updates will be announced on this website and you must check this policy from time to time.
We appreciate your shopping at True Chads. We value your patronage and are committed to providing you with a safe and satisfactory shopping experience.